Care Homes
Haven House
44 King's Road,Haslemere, Haslemere GU27 2QG
Overview
Haven House is a residential care facility located in Haslemere, a picturesque town in Surrey's countryside. The organisation provides supported living and care services for vulnerable adults, focusing on delivering compassionate, person-centred care within a homely environment. Based on its King's Road location in the heart of Haslemere, the facility is well-positioned to serve the local community while offering access to nearby amenities and services.
The facility typically supports individuals with various care needs, including those requiring assistance with daily living activities, personal care, and emotional wellbeing support. Staff members work to help residents maintain independence and quality of life while providing the necessary support and oversight appropriate to their circumstances. Haven House operates with an emphasis on dignity, respect, and individual choice for all those in their care.
For practical information, prospective service users or their families can contact Haven House directly at the King's Road address in Haslemere. The organisation welcomes enquiries about available placements, care packages, and how they might support individuals with specific care requirements.
Frequently Asked Questions
Haven House in Haslemere may provide residential care (help with daily activities like washing, dressing, meals, and companionship), nursing care (24-hour care from registered nurses for complex medical needs), dementia care (specialist support for residents with Alzheimer's or other forms of dementia), and respite care (short-term stays to give regular carers a break). Contact 01428 661440 to find out exactly which services are available.
Care home fees vary depending on the type of care needed. In the UK, the average cost is approximately £700-1,000 per week for residential care and £900-1,400 per week for nursing care, though this varies by region and provider. Your local council will carry out a financial assessment to determine whether you qualify for council funding. If your assets (including property) are above the capital threshold, you may need to self-fund. NHS Continuing Healthcare funding may be available for those with a primary health need. Contact 01428 661440 for current fees at Haven House.
Haven House is inspected and rated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. The CQC rates care homes as Outstanding, Good, Requires Improvement, or Inadequate across five domains: Safe, Effective, Caring, Responsive, and Well-Led. You can view the full inspection report for Haven House on the CQC website at cqc.org.uk. Ask Haven House about their most recent inspection outcome.
Yes, Haven House welcomes prospective residents and their families to visit and see the home before making a decision. A visit allows you to see the rooms, communal areas, and gardens, meet staff and current residents, ask questions about care, activities, and daily routine, and get a feel for the atmosphere. Call 01428 661440 to arrange a visit. It is recommended to visit at different times of day and more than once.
Haven House provides a programme of activities designed to promote wellbeing, social interaction, and enjoyment. Activities may include arts and crafts, music and singing, gentle exercise and chair yoga, gardening, games and quizzes, film screenings, outings and trips, visiting entertainers, pet therapy, reminiscence sessions, and celebration of birthdays and cultural events. Activity coordinators tailor programmes to residents' interests and abilities.
If a resident's needs change, Haven House will review and update their care plan. If the home can accommodate increased needs (for example, by arranging additional nursing support), the resident can stay. If needs exceed what the home can safely provide, staff will work with the family, GP, and local authority to find a suitable alternative, such as a nursing home or hospital. Regular care plan reviews (at least every 6 months) ensure care remains appropriate.
Haven House encourages family and friends to visit regularly. Many care homes now offer flexible visiting with no set hours, though some may ask visitors to avoid mealtimes. Contact 01428 661440 for current visiting arrangements. Visitors are always welcome and play an important role in residents' wellbeing.
Some care homes allow small pets such as budgies or fish, though this varies. Haven House may also welcome visiting pets and organise pet therapy sessions with animals. Having animals around can boost mood and reduce loneliness. Contact 01428 661440 to discuss pet policies.
Yes, Haven House may offer short-term respite stays, typically from a few days to a few weeks, to give regular carers a well-deserved break. Respite care can be arranged privately or funded by the local authority following a carer's assessment. Contact 01428 661440 to check availability, costs, and how to arrange a respite stay.
Haven House provides three freshly prepared meals daily plus snacks, tea, and coffee. The kitchen caters for dietary requirements including vegetarian, vegan, halal, kosher, gluten-free, diabetic, soft/pureed (for swallowing difficulties), and fortified meals. Residents can choose from a menu, and staff assist those who need help with eating. Mealtimes are social occasions, and residents can eat in the dining room or their own room.
If you have a concern, raise it with the care home manager at Haven House first. If the issue is not resolved, you can contact the local authority adult social care team, the Care Quality Commission (CQC) if you believe care standards are not being met, the Local Government and Social Care Ombudsman for complaints about council-funded care, or an independent advocacy service for support with making a complaint.
Haven House may have a specialist dementia care unit or provide dementia-friendly care throughout the home. Dementia care includes trained staff who understand the condition, a safe and secure environment to prevent wandering, memory-stimulating activities, person-centred care plans, and close liaison with families. Ask 01428 661440 about dementia care provision, staff training, and how they support residents with memory loss.
Staff at Haven House hold relevant qualifications including the Care Certificate (minimum standard for new care workers), NVQs/diplomas in Health and Social Care, registered nurse qualifications (for nursing homes), dementia awareness training, safeguarding training, first aid, and moving and handling. The CQC inspects staffing levels and training as part of their assessment. Ask Haven House about their staff-to-resident ratios and training programmes.
Before moving into Haven House, you will need a care needs assessment from your local council. Contact your council's adult social care team to request an assessment — they will evaluate your physical, mental, and emotional needs and determine what level of care you require. The council will also carry out a financial assessment. You can also ask your GP, hospital, or social worker to refer you. Haven House will conduct their own pre-admission assessment to ensure they can meet your needs.