Care Homes
Hartwood House
Bournemouth Road,Lyndhurst, Lyndhurst SO43 7DP
Overview
Hartwood House is located in Lyndhurst, a picturesque village in the New Forest area of Hampshire. Based on its location and name, this appears to be a residential or care facility serving the local community. Lyndhurst is a popular destination in the New Forest, known for its natural beauty and established community services.
The property at Bournemouth Road is situated in a residential area with good access to local amenities and healthcare services. Given the nature of similar establishments in the New Forest area, Hartwood House likely provides accommodation or care services to local residents. The New Forest location offers a peaceful, supportive environment suitable for various residential needs.
For those seeking information about specific services, current availability, or to arrange a visit, contacting the facility directly would provide the most up-to-date details about what Hartwood House offers and who it serves. The Lyndhurst location provides convenient access to broader Hampshire services and attractions in the surrounding area.
Frequently Asked Questions
Hartwood House in Lyndhurst may provide residential care (help with daily activities like washing, dressing, meals, and companionship), nursing care (24-hour care from registered nurses for complex medical needs), dementia care (specialist support for residents with Alzheimer's or other forms of dementia), and respite care (short-term stays to give regular carers a break). Contact 0238 028 4555 to find out exactly which services are available.
Care home fees vary depending on the type of care needed. In the UK, the average cost is approximately £700-1,000 per week for residential care and £900-1,400 per week for nursing care, though this varies by region and provider. Your local council will carry out a financial assessment to determine whether you qualify for council funding. If your assets (including property) are above the capital threshold, you may need to self-fund. NHS Continuing Healthcare funding may be available for those with a primary health need. Contact 0238 028 4555 for current fees at Hartwood House.
Hartwood House is inspected and rated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. The CQC rates care homes as Outstanding, Good, Requires Improvement, or Inadequate across five domains: Safe, Effective, Caring, Responsive, and Well-Led. You can view the full inspection report for Hartwood House on the CQC website at cqc.org.uk. Ask Hartwood House about their most recent inspection outcome.
Yes, Hartwood House welcomes prospective residents and their families to visit and see the home before making a decision. A visit allows you to see the rooms, communal areas, and gardens, meet staff and current residents, ask questions about care, activities, and daily routine, and get a feel for the atmosphere. Call 0238 028 4555 to arrange a visit. It is recommended to visit at different times of day and more than once.
Yes, Hartwood House encourages residents to personalise their rooms with familiar items from home. You can bring photographs, ornaments, a favourite chair, bedding, small pieces of furniture, a radio or TV, and personal toiletries. This helps create a comfortable, homely environment. Large items should be discussed with the care home in advance. Valuables should be kept to a minimum — ask about secure storage.
If you have a concern, raise it with the care home manager at Hartwood House first. If the issue is not resolved, you can contact the local authority adult social care team, the Care Quality Commission (CQC) if you believe care standards are not being met, the Local Government and Social Care Ombudsman for complaints about council-funded care, or an independent advocacy service for support with making a complaint.
If a resident's needs change, Hartwood House will review and update their care plan. If the home can accommodate increased needs (for example, by arranging additional nursing support), the resident can stay. If needs exceed what the home can safely provide, staff will work with the family, GP, and local authority to find a suitable alternative, such as a nursing home or hospital. Regular care plan reviews (at least every 6 months) ensure care remains appropriate.
Hartwood House provides a programme of activities designed to promote wellbeing, social interaction, and enjoyment. Activities may include arts and crafts, music and singing, gentle exercise and chair yoga, gardening, games and quizzes, film screenings, outings and trips, visiting entertainers, pet therapy, reminiscence sessions, and celebration of birthdays and cultural events. Activity coordinators tailor programmes to residents' interests and abilities.
Hartwood House provides three freshly prepared meals daily plus snacks, tea, and coffee. The kitchen caters for dietary requirements including vegetarian, vegan, halal, kosher, gluten-free, diabetic, soft/pureed (for swallowing difficulties), and fortified meals. Residents can choose from a menu, and staff assist those who need help with eating. Mealtimes are social occasions, and residents can eat in the dining room or their own room.
Hartwood House may have a specialist dementia care unit or provide dementia-friendly care throughout the home. Dementia care includes trained staff who understand the condition, a safe and secure environment to prevent wandering, memory-stimulating activities, person-centred care plans, and close liaison with families. Ask 0238 028 4555 about dementia care provision, staff training, and how they support residents with memory loss.
Hartwood House can provide compassionate end-of-life (palliative) care in partnership with the resident's GP, district nurses, and specialist palliative care teams. Care focuses on comfort, dignity, pain management, emotional and spiritual support, and involving family members. Many residents prefer to remain in the familiar surroundings of the care home rather than transfer to hospital. Advance care planning helps ensure the resident's wishes are respected.
Some care homes allow small pets such as budgies or fish, though this varies. Hartwood House may also welcome visiting pets and organise pet therapy sessions with animals. Having animals around can boost mood and reduce loneliness. Contact 0238 028 4555 to discuss pet policies.
Staff at Hartwood House hold relevant qualifications including the Care Certificate (minimum standard for new care workers), NVQs/diplomas in Health and Social Care, registered nurse qualifications (for nursing homes), dementia awareness training, safeguarding training, first aid, and moving and handling. The CQC inspects staffing levels and training as part of their assessment. Ask Hartwood House about their staff-to-resident ratios and training programmes.
Before moving into Hartwood House, you will need a care needs assessment from your local council. Contact your council's adult social care team to request an assessment — they will evaluate your physical, mental, and emotional needs and determine what level of care you require. The council will also carry out a financial assessment. You can also ask your GP, hospital, or social worker to refer you. Hartwood House will conduct their own pre-admission assessment to ensure they can meet your needs.