Care Homes
Chepstow House
Old Maids Walk,Ross On Wye, Ross On Wye HR9 5HB
Overview
Chepstow House is a residential care facility located in Ross-on-Wye, a picturesque market town in Herefordshire. The property sits on Old Maids Walk, a quiet residential area that provides a peaceful setting for its residents. This establishment offers supported living accommodation and care services to individuals who require assistance with daily living activities and personal support.
The facility caters to various client groups, potentially including older adults, individuals with learning disabilities, mental health support needs, or those recovering from illness. Chepstow House provides a home-like environment where residents can maintain independence while receiving necessary care and support from trained staff members. Services typically include personal care assistance, meal preparation, medication management, and social activities to promote wellbeing and community integration.
The organisation operates as part of the broader social care sector in Herefordshire, contributing to local health and wellbeing services. For potential residents or their families seeking information about availability, costs, support packages, or the specific services provided, contacting the facility directly would provide detailed guidance tailored to individual needs and circumstances.
Frequently Asked Questions
Chepstow House in Ross On Wye may provide residential care (help with daily activities like washing, dressing, meals, and companionship), nursing care (24-hour care from registered nurses for complex medical needs), dementia care (specialist support for residents with Alzheimer's or other forms of dementia), and respite care (short-term stays to give regular carers a break). Contact 01989 566027 to find out exactly which services are available.
Care home fees vary depending on the type of care needed. In the UK, the average cost is approximately £700-1,000 per week for residential care and £900-1,400 per week for nursing care, though this varies by region and provider. Your local council will carry out a financial assessment to determine whether you qualify for council funding. If your assets (including property) are above the capital threshold, you may need to self-fund. NHS Continuing Healthcare funding may be available for those with a primary health need. Contact 01989 566027 for current fees at Chepstow House.
Chepstow House is inspected and rated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. The CQC rates care homes as Outstanding, Good, Requires Improvement, or Inadequate across five domains: Safe, Effective, Caring, Responsive, and Well-Led. You can view the full inspection report for Chepstow House on the CQC website at cqc.org.uk. Ask Chepstow House about their most recent inspection outcome.
Yes, Chepstow House welcomes prospective residents and their families to visit and see the home before making a decision. A visit allows you to see the rooms, communal areas, and gardens, meet staff and current residents, ask questions about care, activities, and daily routine, and get a feel for the atmosphere. Call 01989 566027 to arrange a visit. It is recommended to visit at different times of day and more than once.
Chepstow House encourages family and friends to visit regularly. Many care homes now offer flexible visiting with no set hours, though some may ask visitors to avoid mealtimes. Contact 01989 566027 for current visiting arrangements. Visitors are always welcome and play an important role in residents' wellbeing.
If you have a concern, raise it with the care home manager at Chepstow House first. If the issue is not resolved, you can contact the local authority adult social care team, the Care Quality Commission (CQC) if you believe care standards are not being met, the Local Government and Social Care Ombudsman for complaints about council-funded care, or an independent advocacy service for support with making a complaint.
Some care homes allow small pets such as budgies or fish, though this varies. Chepstow House may also welcome visiting pets and organise pet therapy sessions with animals. Having animals around can boost mood and reduce loneliness. Contact 01989 566027 to discuss pet policies.
If a resident's needs change, Chepstow House will review and update their care plan. If the home can accommodate increased needs (for example, by arranging additional nursing support), the resident can stay. If needs exceed what the home can safely provide, staff will work with the family, GP, and local authority to find a suitable alternative, such as a nursing home or hospital. Regular care plan reviews (at least every 6 months) ensure care remains appropriate.
Staff at Chepstow House hold relevant qualifications including the Care Certificate (minimum standard for new care workers), NVQs/diplomas in Health and Social Care, registered nurse qualifications (for nursing homes), dementia awareness training, safeguarding training, first aid, and moving and handling. The CQC inspects staffing levels and training as part of their assessment. Ask Chepstow House about their staff-to-resident ratios and training programmes.
Chepstow House can provide compassionate end-of-life (palliative) care in partnership with the resident's GP, district nurses, and specialist palliative care teams. Care focuses on comfort, dignity, pain management, emotional and spiritual support, and involving family members. Many residents prefer to remain in the familiar surroundings of the care home rather than transfer to hospital. Advance care planning helps ensure the resident's wishes are respected.
Before moving into Chepstow House, you will need a care needs assessment from your local council. Contact your council's adult social care team to request an assessment — they will evaluate your physical, mental, and emotional needs and determine what level of care you require. The council will also carry out a financial assessment. You can also ask your GP, hospital, or social worker to refer you. Chepstow House will conduct their own pre-admission assessment to ensure they can meet your needs.
Yes, Chepstow House encourages residents to personalise their rooms with familiar items from home. You can bring photographs, ornaments, a favourite chair, bedding, small pieces of furniture, a radio or TV, and personal toiletries. This helps create a comfortable, homely environment. Large items should be discussed with the care home in advance. Valuables should be kept to a minimum — ask about secure storage.
Yes, Chepstow House may offer short-term respite stays, typically from a few days to a few weeks, to give regular carers a well-deserved break. Respite care can be arranged privately or funded by the local authority following a carer's assessment. Contact 01989 566027 to check availability, costs, and how to arrange a respite stay.
Chepstow House provides a programme of activities designed to promote wellbeing, social interaction, and enjoyment. Activities may include arts and crafts, music and singing, gentle exercise and chair yoga, gardening, games and quizzes, film screenings, outings and trips, visiting entertainers, pet therapy, reminiscence sessions, and celebration of birthdays and cultural events. Activity coordinators tailor programmes to residents' interests and abilities.